COVID-19 Information Page 

 

(Updated 29/05/20)

Appointments

Osteopaths have been advised that we can now offer face to face appointments and/or remote appointments (via online video-link) for non-emergency and routine patients (providing you have the facilities to have an online appointment). 

 

Remote appointments have been introduced to minimise patient contact and/or for those who are self-isolating due to being at higher risk of COVID-19. Remote consultations can provide advice and exercise prescription to help you manage your symptoms at home until such time as you can come into the clinic. 

 

Naturally, patients are asked not to book or attend appointments if they have any COVID-19 symptoms or have been in contact with anybody who has displayed symptoms within 14 days prior to your appointment.  Please notify us if any symptoms subsequently develop after an appointment has been booked so it can be cancelled and rescheduled. Further information on COVID-19 can be found here NHS COVID-19 Information & Advice.

Infection Control Measures

I am sure you will appreciate all Osteopaths are having to change the way clinics are run in order to comply with regulatory guidance to keep everybody safe. Risk assessments have been carried out at both clinics and all necessary measures have been put in place to mitigate potential risks and minimise the risk of infection.

 

The following infection control measures have been put in place:

  • An infrared thermometer will be used (from a distance) to check your temperature before a treatment.

  • Patients will be supplied with sanitising hand gel (60% alcohol or above) in Reception areas and in treatment rooms.

  • Practitioner PPE:  A face mask and plastic apron will be worn during the treatment.  Face shields and gloves will not be worn, but thorough handwashing will be carried out before and after treatments. 

  • Patient PPE:  A mask will be provided for patients to wear during face to face treatments.

  • All unnecessary linen and fabrics have been removed from the clinic rooms.

  • The treatment couch covers have been removed, so paper couch roll will be put directly on the couch instead.

  • Wipe-down pillows will now be used and will be cleaned after each patient.

  • Towels will no longer be supplied to cover the areas of your body which are not being worked on. Therefore, if you would like one to be used during your treatment, please bring your own clean towel with you.

  • The treatment couch and all high contact areas will be cleaned between each patient.  

  • Clinic rooms will be deep cleaned at the end of each day and all waste disposed of in accordance with government guidelines.

  • To minimise contact with other patients and to allow a clean-down between each patient a 15 minute gap has been allowed between appointments.

  • Patient numbers will be limited in waiting areas and social distancing rules should be followed.

  • Patients will be asked to arrive promptly for appointments to avoid unnecessary waiting in reception areas.  

Reception Services
  • Rowan House: Please note, there will not be a reception service at Rowan House for the next couple of months, therefore, practitioners will be taking payments and rebooking appointments.

  • The Green Parrot Clinic: Reception services will be running at The Green Parrot Clinic, but please observe social distancing rules when waiting to pay or rebook appointments.

  • Contactless is the preferred method of payment at both clinics, however, all forms of payment will still be accepted.

Online Booking
  • Rowan House: As mentioned above, there won’t be any reception services for a few months, so online booking for Rowan House will be introduced week commencing 8th June 2020 and trialled for four months.  I will monitor the online diary and where necessary I will contact you to determine whether a face to face consultation or an online consultation is most appropriate.

  • The Green Parrot Clinic: Online booking for The Green Parrot Clinic will be introduced week commencing 1st July 2020 and again trialled for four months. I will monitor the online diary and where necessary I will contact you to determine whether a face to face consultation or an online consultation is most appropriate.

Price Increase
  • Due to the inflated costs of PPE and the measures that have had to be put in place, it has been necessary to increase the price for a new patient consultation (1 hour) to £55 at both clinics.  Follow-up treatments (30 minutes) at The Green Parrot Clinic will increase to £43, this brings the price in line with the treatment cost at Rowan House which has been £43 since April 2019.  Please note the cost of a follow-up treatment at The Green Parrot Clinic has remained the same since July 2017 so an increase has become necessary now. These prices will take immediate effect. 

Revoco Osteopathic Clinic

Tel: 07730 521297 

Monday                   10:00am - 7:00pm

Tuesday                   10:00am - 5:00pm

Wednesday             10:00am - 6:00pm 

Thursday                 10:00am - 7:30pm

Friday (Alternate) 10:00am - 4:00pm